Lost or Stolen OrdersUpdated a month ago

If you believe your order is lost or stolen, please check with other members of your household or your neighbours first, in case the delivery was received by someone else.
Immediately contact our Support Team to initiate a claim or investigation.

We highly recommend selecting Order Protection (optional shipping insurance) at checkout.
This coverage provides you with a speedy, hassle-free resolution (a full refund or replacement order) if your shipment is lost, stolen, or damaged while in transit.
If you have purchased Order Protection, simply contact us, and we will ensure you get a quick refund or replacement.
If the package is deemed lost by the carrier, we will proceed with either reshipping the order from our stock or utilizing your Order Protection coverage for a resolution.

If you did not purchase Order Protection, we will open a claim with the carrier on your behalf.
Carrier investigations can take several days or weeks and are not guaranteed to result in a full value refund or replacement, but our team will do our best to resolve the case for you.

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