Please note: We are currently experiencing a high volume of orders. Standard processing is approximately 8–10 business days before shipment. Priority and Express shipments are still available. Once your order ships, you'll receive an email with track

<h2 id="isPasted">Processing and Shipping Timelines</h2><ul><li style="color: rgb(0, 0, 0);">Please note: We are currently experiencing a high volume of orders. Standard processing is approximately 8&#x2013;10 business days before shipment. Priority and Express shipments are still available.</li><li style="color: rgb(0, 0, 0);">Once your order ships, you&apos;ll receive an email with tracking details. Be sure to check your Spam or Promotions folder if you don&apos;t see it.</li><li style="color: rgb(0, 0, 0);">Your order may be shipped in multiple packages for faster delivery.</li></ul><h4 id="priority-shipping-services">Priority Shipping Services</h4><ul><li id="isPasted" style="color: rgb(0, 0, 0);">Please note: Due to current volumes, priority orders may experience a 1-2 business day processing delay. We are working to get these out as quickly as possible.</li><li id="isPasted" style="color: rgb(0, 0, 0);">The Priority and Express shipping options remain available and will be prioritized in our queue.</li><li style="color: rgb(0, 0, 0);">&quot;Next Day Delivery&quot; and other expedited titles and timelines indicate the transit time once the courier picks up the package.</li></ul><h4 id="estimated-delivery-times">Estimated Delivery Times</h4>Please note that these are estimates (after the processing time) and can vary due to factors like weather, courier delays, or busy periods.<ul><li style="color: rgb(0, 0, 0);">Greater Toronto Area (GTA): 1-2 business days.</li><li style="color: rgb(0, 0, 0);">Rest of Ontario: 3-4 business days.</li><li style="color: rgb(0, 0, 0);">Manitoba &amp; West: 3-6 business days.</li><li style="color: rgb(0, 0, 0);">Quebec &amp; East: 3-6 business days.</li><li style="color: rgb(0, 0, 0);">NWT &amp; Yukon: 10-14 business days.</li><li style="color: rgb(0, 0, 0);">PO Box Addresses: Canada Post handles deliveries to PO Boxes for items under 60lbs. We recommend using a street address for faster delivery, as the above timelines can be extended when shipping to PO Boxes.</li></ul>

Processing and Shipping Timelines

You will receive a shipping confirmation with tracking details once your order has been shipped. Please note that your tracking number may take up to 24 hours to activate. If you don't see the shipping confirmation email in your inbox, please check y

<ul><li id="isPasted">You will receive a shipping confirmation with tracking details once your order has been shipped. Please note that your tracking number may take up to 24 hours to activate.</li><li>If you don&apos;t see the shipping confirmation email in your inbox, please check your spam/promotions folder as sometimes our emails land there.</li><li>You may also log into your CWS profile to track your order &amp; review your order history. If you do not have an account, sign-up today to track all orders.</li><li>If your tracking shows an unexpected stall or lack of update, please wait 48 hours before contacting us, as the tracking will often start to move again within this timeframe.</li><li>If the tracking has not updated after 48 hours, please contact us immediately so we can connect with the carrier and open an investigation or claim on your behalf.</li></ul>

Tracking My Shipment

Yes, that's no problem. If possible, please contact our Support team to provide us with the name of the individual picking up the order. Please also provide them with a copy of the invoice (email is sufficient) and have them show the invoice along

<h4 id="isPasted">Lost or Stolen Orders</h4><ul><li><h4 id="if-you-believe-your-order-is-lost-or-stolen-please-check-with-other-members-of-your-household-or-your-neighbours-first-in-case-the-delivery-was-received-by-someone-else">If you believe your order is lost or stolen, please check with other members of your household or your neighbours first, in case the delivery was received by someone else.</h4></li><li>Immediately contact our Support Team to initiate a claim or investigation.</li></ul><h4 id="order-protection-shipping-insurance">Order Protection (Shipping Insurance)</h4><ul><li>We highly recommend selecting Order Protection (optional shipping insurance) at checkout.</li><li>This coverage provides you with a speedy, hassle-free resolution (a full refund or replacement order) if your shipment is lost, stolen, or damaged while in transit.</li><li>If you have purchased Order Protection, simply contact us, and we will ensure you get a quick refund or replacement.</li><li>If the package is deemed lost by the carrier, we will proceed with either reshipping the order from our stock or utilizing your Order Protection coverage for a resolution.</li></ul><h4 id="if-you-did-not-purchase-order-protection">If You Did Not Purchase Order Protection</h4><ul><li>If you did not purchase Order Protection, we will open a claim with the carrier on your behalf.</li><li>Carrier investigations can take several days or weeks and are not guaranteed to result in a full value refund or replacement, but our team will do our best to resolve the case for you.</li></ul>

Lost or Stolen Orders

In the unlikely event you received the wrong item or are missing an item from your order, please contact us immediately. All claims for orders arriving with missing items must be made within 7 days of the delivery date. Information Required:. Your Or

<h2 id="isPasted">1. Wrong or Missing Items</h2>In the unlikely event you received the wrong item or are missing an item from your order, please contact us immediately. All claims for orders arriving with missing items must be made within 7 days of the delivery date.Information Required:<ul><li>Your Order Number.</li><li>The specific error (wrong item, missing item, etc.).</li><li>The name/part number (SKU) of the item in question.</li><li>Pictures of the item(s) you received, if applicable.</li></ul><h2 id="2-damage-or-defect">2. Damage or Defect</h2>When reporting damage or a defect, we need details about the product and the packaging condition.Information Required:<ul><li>A description of the damage or defect. </li><li>Pictures/videos of the damaged product.</li><li>Details on the&#xA0;condition of the package upon arrival (Was the box mishandled, wet, or compromised?). </li></ul><h4 id="damage-reporting-protocols">Damage Reporting Protocols</h4><ul><li>Small Package Delivery (Canada Post/Canpar, UPS, FedEx): Report internal or concealed damage immediately upon receipt. Please email images of your damaged product and packaging to support@canadaweldingsupply.ca.</li><li>LTL/Freight Delivery (Large Machines): Visible freight damage MUST be refused upon delivery. You must inspect the machine thoroughly before signing, as accepting a freight delivery will be considered full acceptance of the equipment in the condition received. </li></ul>

Order Issues (Errors, Damage, or Defect)

Time Constraint: We can only attempt to revise or cancel orders before they are processed by our warehouse. Once an order is processed and shipped, no changes can be made. Not Guaranteed: Submitting a request for a change or cancellation does not gua

<h4 id="isPasted">Policy</h4><ul><li>Time Constraint: We can only attempt to revise or cancel orders before they are processed by our warehouse. Once an order is processed and shipped, no changes can be made.</li><li>Not Guaranteed: Submitting a request for a change or cancellation does not guarantee that the change will be successfully made. A human agent must review the ticket and confirm the status.</li></ul> <h4 id="information-needed">Information Needed</h4>To speed up the process, please send us your request with the following details in your message:<ol start="1"><li>Order Number</li><li>The specific change requested (e.g., item to remove, new address)</li><li>The reason for the change or cancellation</li></ol>

Orders

Processing and Shipping Timelines

Tracking My Shipment

Lost or Stolen Orders

Order Issues (Errors, Damage, or Defect)

Edits & Cancelations