In the event that you need to return an item, we ask that the product is returned to us in the manner that you received it and returned to us within 30 days of receiving your package. Please reach out to our support team so that we can better

<ul><li id="isPasted">You can return unused items within 30 days of delivery for a refund.</li><li>The item(s) must be in their original packaging, unused, undamaged, and in sellable condition.</li><li>The following products are considered FINAL SALE and cannot be returned: Special order/non-stock items, Ear Protection items, Gas cylinders, N95 masks, Respirators or Face Shields, PAPR helmets or systems, Solar eclipse goggles, Electronic repair parts, Used/demo machines, Open box/floor models, Shipping charges and/or duty charges, Gift Cards, and Clearance items.</li></ul>

Return Eligibility

In the event that you need to exchange an item, we ask that the item hasn't been used, is unopened and returned to us within 30 days of receiving your package. Please reach out to our support team (support@canadaweldingsupply.ca), so that we can

<h4 id="isPasted">Return Process</h4><ol start="1"><li>Request Authorization (RMA): You must first contact our Support Team to initiate your return and request a Return Merchandise Authorization (RMA) form. Returns sent back without a written RMA will be refused.</li><li>Re-Pack Safely: Reseal the original package with the product and the RMA form inside.</li><li>Protect the Packaging: Do not tape or write anything on the item or the original manufacturer&apos;s packaging.</li><li>Drop-Off: Returns can be dropped off at our Mississauga location: 6829 Pacific Circle, Mississauga, ON L5T 1S6, or shipped to our location.</li></ol> <h4 id="processing-timeline">Processing Timeline</h4><ul><li>Once your return is received, please allow our team 3-5 business days to process your return.</li><li>The time it takes for the funds to show back on your original payment method can typically take up to 7 business days.</li></ul>

Return Process

Customers are responsible for the return shipping charges. You are responsible for the safe return of your merchandise, as we are not liable for any damage or loss that occurs during return shipments.

<h4 id="isPasted">Fees and Deductions</h4><ul><li style="font-size: 16px;">Restocking Fees: If item(s) are opened, used, or damaged, returns may be denied or made subject to restocking fees.</li><li style="font-size: 16px;">Shipping Cost Deduction: Shipping charges are not refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.</li></ul> <h4 id="note-on-return-shipping--liability">Note on Return Shipping &amp; Liability</h4>Customers are responsible for the return shipping charges. You are responsible for the safe return of your merchandise, as we are not liable for any damage or loss that occurs during return shipments.

Return Fees & Deductions

The warranty coverage for your product is set directly by the manufacturer and can vary depending on the item. All warranty claims, repair processes, and final resolutions are handled on a case-by-case basis by our support representatives in direct c

<h4 id="isPasted">Our Policy</h4><ul><li>The warranty coverage for your product is set directly by the manufacturer and can vary depending on the item.&#xA0;</li><li>All warranty claims, repair processes, and final resolutions are handled on a case-by-case basis by our support representatives in direct consultation with the manufacturer.</li><li>For Optrel products, claims should be opened directly with the manufacturer here: <a data-fr-linked="true" href="https://optrel.us/product-warranty-claim/" id="isPasted">https://optrel.us/product-warranty-claim/</a></li></ul> <h4 id="how-to-submit-a-claim-including-mandatory-information">How to Submit a Claim (Including Mandatory Information)</h4>If you believe your item is defective, the first step is to inform us about the issue. We collect all necessary information upfront to allow our team to either troubleshoot or submit a claim directly.To proceed with your claim, please provide all of the following information when contacting us:<ol start="1"><li>Order Number</li><li>Item Name (or SKU)</li><li>Brief Description of the issue you are experiencing</li><li>Serial Number: This is mandatory for helmets and welders. Some items like regulators may have a two letter code stamped on the unit instead.</li><li>Images and/or Videos of the issue, if possible.</li><li>Confirmed Shipping Address in case a replacement item or parts need to be sent out to you.</li></ol> <h4 id="resolution-and-additional-info">Resolution and Additional Info</h4><ul><li>Resolution: Final resolutions depend on the manufacturer&apos;s policy and the length of time you have had the product. We cannot promise a specific resolution until the manufacturer reviews the claim.</li><li>Outbound Shipping (Returning the Item): In most cases, the customer is responsible for the shipping costs associated with returning the defective item.</li><li>Inbound Shipping (Repaired/Replaced Item): In most cases, the manufacturer will cover the shipping costs of the repaired or replaced item back to the customer.</li><li>Welding Machine Repair: For welding machine repairs, we will happily assist you in finding your local authorized service facility.</li></ul>

Returns, Exchanges, & Warranties

Return Eligibility

Return Process

Return Fees & Deductions

Warranty